AI and E-commerce: Forecasting Sales for Better Planning

AI application in ecommerce

One of the most important variables in predicting long-term business growth is sales forecasting. It largely occupies managers’ time and attention. Unfortunately, sales forecasting has proven as an imprecise art, despite the enormous time spent on researching and analyzing different data. Here comes the role of AI in E-commerce and its numerous possibilities. Read along to learn how to forecast sales through Artificial Intelligence technology.

How is sales forecasting currently done? 

While conventional sales forecasting methods range from in-depth historical investigations to gut instincts, weighted pipeline forecasting is the most widely utilized method in today’s business world. In it, every sales opportunity in the pipeline gets a percentage likelihood of closing a deal. Then, it is multiplied by the revenue value associated with the opportunity. The sales forecast is estimated by the sum of all revenue values.

So, how can sales forecasting be enhanced for better planning? 

The way organizations are using artificial intelligence (AI), machine learning (ML), and predictive analytics, revolutionizes how the world perceives predicting sales. Only a quarter of businesses, according to Salesforce, use predictive analytics. Moreover, of those who use it, 86 percent of individuals, have already noticed a beneficial result. Predictive analytics may be integrated into the CRM to help sales representatives, partners, and managers produce more accurate sales projections. Through that approach, they can gain actionable insights. 

How does AI in E-commerce contribute to the welfare of businesses? 

Business is currently driven by huge amounts of data. Companies must have the right skills and tools to translate data into actionable insights to use it effectively. This is the foundation of a data-driven experience or in other words “intelligent experience” where system users are supplied with actionable information in the context of their workflow. A corporation utilizing a typical CRM, for example, can view pipeline and opportunity data as well as expected sales figures. 

In contrast, a corporation that uses intelligent forecasting (AI) gets all of the same data with some additional assumptions and suggestions in a usable format. Firstly, the intelligent forecast predictions will look at prior opportunities, hits, misses, win rates, and other factors. Then they will generate a recommended forecast that can be compared to field inputs. The most important differentiation when it comes to intelligent forecasting is the capacity to improve accuracy and confidence, as well as provide insights and actions to boost sales volumes.

How to approach intelligence experience in forecasting?

A multi-tier channel sales organization, for example, will have different requirements than a direct sales organization. To estimate each income channel, multiple data sets and algorithms will be necessary. Propensity-based predictions for direct sales and run rate predictions for both channel sales and aggregate forecast rollups are the two most frequent prediction methodologies. Run rate models look at aggregate sales volumes across segments of the business, whereas propensity-based models look at individual opportunities and score them (i.e., channel, geography, product, etc.). The insights are pooled across both techniques and integrated into user processes within the CRM once they’ve been applied.

Intelligent forecasting in e-commerce.

On the one hand, when used in areas like fraud detection, picture categorization, price optimization, and consumer segmentation, it can improve corporate efficiency. However, it has a lot of potential for improving the user experience on these platforms by making algorithm-driven product suggestions and providing content personalization, virtual assistants, and better search capabilities. All of this will help businesses stand out from the crowd, allowing them to better position themselves against the competition.

Customers are beginning to expect a personalized experience while transacting; therefore, understanding each consumer individually enables this. Companies accomplish this through machine learning-driven technologies that enable real-time content updates depending on user behaviour. Those algorithms predict the shopper’s next move in the online store and expedite the buying process, putting the merchant ahead of the game. Furthermore, chatbots or virtual assistants not only increase consumer interactions but may also give support and create promotions depending on user preferences.

Intelligent forecasting is now more accessible than ever before. Companies are merging data, analytics, and artificial intelligence (AI) to increase sales predictability and performance in e-commerce. Making the most out of it benefits companies to get a competitive advantage and utilize their connection with their customers.

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